We collect and process Personal Information for purposes including:

• Providing and improving our Services.
• Fulfilling and managing purchases, bookings, and accounts.
• Authenticating users.
• Processing payments and billing.
• Preventing and addressing fraud, spam, or abuse.
• Conducting analytics, audits, and market research.
• Marketing and advertising (where permitted).
• Managing loyalty, referral, and promotional programs.
• Responding to inquiries and feedback.
• Meeting legal and regulatory obligations.

We may collect Personal Information when you:

• Place an order: name, contact details, billing/shipping addresses, payment details, purchase history, IP address.
• Create an account: name, email, password (encrypted), optional birthday or skincare profile.
• Book an appointment: name, email, phone number, billing details, appointment preferences.
• Subscribe to newsletters: email, optional phone number.
• Use our app: name, email, encrypted password, region/country, optional employment/retailer info.
• Visit our Website: IP address, session data, browsing history, cookies, device identifiers, geolocation.
• Interact with support/chatbot: messages and communication logs (used for service and training).

We may also collect information from third-party partners or public sources in compliance with law.

This may include:

• Credit/debit card numbers and related billing data.

• Account log-in credentials.

• Passwords and secure authentication codes.

• Geolocation data.

We only collect sensitive information when necessary (e.g., processing payments or securing accounts) and never for marketing without your explicit consent.

We keep Personal Information only as long as necessary for business or legal purposes. Once no longer required, data is anonymized or securely deleted, except where retention is legally mandated (e.g., litigation, regulatory compliance).

We protect data through:

• Encryption, secure servers, and password protection.
• Restricted employee access.
• Security monitoring and breach detection.
  

However, no system is 100% secure. While we take strong precautions, we cannot guarantee absolute protection.

We may share Personal Information with:

• Payment processors (to complete transactions).

• Hosting and infrastructure providers (to operate our Website/app).

• Analytics and marketing partners (to improve personalization).

• Fulfillment and logistics providers (to ship products and manage returns).

• Customer support providers (including chatbot services).

• Referral and loyalty program providers.

• Legal/compliance partners (to meet obligations).

We may also disclose data:

• To comply with laws or enforce our Terms.

• To protect our rights, property, or customers.

• As part of mergers, acquisitions, or transfers.

• With your explicit consent.

We never sell your Personal Information.

Depending on where you live, you may have the right to:

• Confirm if we process your Personal Information.
• Access, correct, or delete your data.
• Restrict or object to certain processing.
• Request data portability.
• Opt out of targeted advertising or marketing.
• Request review of automated decision-making.

Some U.S. states (e.g., California, Texas, Virginia, Colorado) and international jurisdictions provide additional privacy rights.

To exercise your rights, contact us at support@olymskin.com.

We may request verification details such as:

• Full name, email, postal address, phone number, or device ID.

You may also designate an authorized agent with proper documentation (e.g., power of attorney, valid government-issued ID).

We aim to respond within 30–45 days, though complex requests may take longer. If we deny a request, we will explain why.

When you purchase from us, we may send emails or messages about similar products, unless you opt out. You may unsubscribe at any time via links in our messages or by contacting us.

Even if you opt out of marketing, you may still receive non-promotional communications (e.g., order updates).

10.1 Cookies

Cookies may be placed on your device to:

• Enable site functionality.
• Improve your browsing experience.
• Track preferences and personalize content.
• Support e-commerce functions.

You may manage cookie preferences in your browser.

10.2 Behavioral Advertising

We may use cookies and analytics to provide relevant advertising. Third-party platforms may collect data for ad targeting. You can opt out through:

• Your Ad Choices
• The NAI
• Your device/browser settings.

Note: opting out does not stop ads, but it may make them less relevant.

Our Services are not directed at individuals under 18, and we do not knowingly collect Personal Information from minors. If we become aware that data was collected without parental consent, we will delete it promptly.

We may update this Privacy Policy from time to time. Changes will take effect once posted online with an updated “Last Updated” date. We encourage you to review this Policy periodically.

For questions regarding this Privacy Policy or your data:

📧 support@olymskin.com