THE OLYM SYSTEM™
Shipping & Returns
Beyond Skin
where we ship
We ship worldwide from our U.S. facility. We currently cannot deliver to P.O Boxes, APO/FPO, or military bases.
Dispatch Window
All OLYM SKIN products are in a limited Founding Release. Orders ship within 6 -8 weeks of purchase. (Mon-Fri, excluding holidays). You'll receive tracking as soon as your order leaves our facility.
Delivery Estimates
US Standards: 3 - 6 business days
US Express: 1 -2 business days
Canada: Standard 4-9 Express 2-5 business days
International: 5 - 12 business days (destination dependent) Delivery windows begin once the carrier scans your parcel. Weather and carrier capacity may cause delays.
Shipping Rates
Free Standard Shipping (US) on orders over $125
Orders $125 and under and all Express/International options are calculated at checkout by destination and weight
Order Tracking
Order confirmation is emailed immediately. A second email with your tracking link arrives once your order ships.
Address changes & failed delivery
If you entered an incorrect address, email support@olymskin.com right away. Once an order is in transit, changes aren’t guaranteed. Undeliverable/refused parcels may be returned to us; reshipment fees may apply.
Signature on delivery
For high-value orders, a signature may be required for your protection.
International Duties & Taxes
Orders shipped outside the U.S. may incur import duties, taxes, and fees assessed by local customs. These are the customer’s responsibility unless explicitly stated at checkout.
Damaged, missing, or stolen packages
If your parcel arrives damaged or is marked delivered but can’t be located, notify us within 7 days at support@olymskin.com with your order number, photos (if applicable), and the carrier tracking link.
Pre-Orders / mixed carts
Pre-order items ship within 6–8 weeks. Any in-stock items purchased in the same cart will ship together unless you place separate orders.
THE OLYM SYSTEM™
Returns & Exchanges
We design OLYM to meet elite performance standards. If something isn’t right, we’ll help.
Return Window
Unopened & unused products: return within 30 days of delivery for a refund to the original payment method.
Opened products (adverse reaction only): contact us within 14 days with photos and a brief description so our team can guide you. For safety, we cannot restock opened items.
conditions
Items must be returned in original packaging and resalable condition with all components and any complimentary items from the same order.
non-returnable items
Final-sale items, gift cards/e-gift cards, items not purchased on olymskin.com, and excessively used/altered or damaged items.
how to start a return
Email support@olymskin.com with your order number and reason for return. We’ll provide a prepaid label for eligible U.S. orders or instructions for international returns. Once received and inspected, refunds are issued within 10 business days to the original payment method. Shipping charges are non-refundable; a reasonable return shipping fee may be deducted where applicable.
Exchanges
For replacements due to verified carrier damage or defect, we’ll ship a replacement after review. For product swaps, please return for a refund and place a new order.
late or missing refunds
If you haven’t seen a refund after our confirmation, check with your bank/issuer. If you still need help, email support@olymskin.com.
order changes & cancellations
We move fast. If you need to cancel or edit an order, email support@olymskin.com within 1 hour of placing it. Changes aren’t guaranteed once processing begins.
contact
Customer Care: support@olymskin.com
Hours: Mon–Fri, 9am–6pm (CT)
